Can’t submit your video?

  1. Be sure that you did not scrub ahead and accidentally miss part of the video. This could happen if you back up to watch a segment over and over and then jump ahead too far.

  2. Double check your internet speed and connection, as well as your operating system for any pending updates.

    Please Note: If your internet is cutting in and out as you watch the video, it may not interrupt your view, but it will result in your full time not being recorded. MCN requires more bandwidth than other streaming services, as our video files are larger, and we incorporate more complex systems such as watch time percentage.

  3. Your session may have timed out. If you did not see a pop-up telling you that your session has expired, you may need to restart your browser, and log back in.

    Please Note: If you move away from your assignment you will lose your answers. We strongly suggest backing up your answers in a word document before restarting your browser.

Here’s how to check that you have watched 100% of the video.

  1. Go to “My Office”, click on “My Archive”, and then select the “Videos Watched” tab. There you will see the percentage watched for each video.

How do I know if my questions have been submitted?

  1. Go to “My Office” and click on “My Archive”. If the video is listed as “Pending”, it has been submitted – Well done!

If  you continue to have trouble, please email us at  Be sure to include your full name, the video you are having trouble submitting, and anything you have done to try and fix the problem.